Team

No alt text Leadership Team

Meet the Team Driving Advocacy

Felicia-Antoinette Knowles

Chief Executive Officer

Hope Byer-Wilson

Chief Operating Officer

Von A Wilson

Director of Finance

Captain Nelson Bowleg

Director of Assets & Marine
No alt text Key Contributors

Dedicated Team Members

D’Angelo Pearson

Retention Coordinator
Joining the team April 1, 2025

Denice Dorsett

Compliance and Administrative Coordinator
Joining the team April 1, 2025

Neka Knowles

Communications Coordinator

Rolston K. Munnings

Sales and Individual Policy Clients Support Specialist

Carrol Darville

Senior Customer Service Representative & Wellness Coordinator

Specialized Roles

Sales Representative/Product Marketer

The Sales Representative at Lifeline Insurance plays a pivotal role in client interaction and business development. This dynamic role involves building relationships with prospective clients, understanding their insurance needs, and offering tailored solutions. By prioritizing exceptional customer service and leveraging industry expertise, the Sales Representative fosters trust and drives sales growth, reinforcing Lifeline’s commitment to client advocacy.

Wellness Coordinator

The Wellness Coordinator at Lifeline Insurance focuses on promoting the health and well-being of employees through comprehensive wellness programs. By collaborating with clients’ benefits teams, this role designs initiatives that support physical fitness, mental health, and work-life balance. Through workshops, health screenings, and fitness challenges, the Wellness Coordinator fosters a culture of wellness, enhancing employee morale, productivity, and retention.

Retention Coordinator

The Retention Coordinator is instrumental in ensuring Lifeline Insurance’s success in maintaining long-term client relationships. By analyzing client feedback and engagement metrics, this role develops strategies to enhance customer satisfaction and loyalty. Through personalized communication plans and retention programs, the Retention Coordinator ensures clients feel valued and supported, reducing attrition and solidifying Lifeline’s reputation as a trusted ally.

Compliance and Administrative Coordinator

The Compliance and Administrative Coordinator ensures Lifeline Insurance operates efficiently and adheres to regulatory standards. This role involves conducting audits, updating compliance policies, and training staff on regulatory requirements. By streamlining administrative processes and providing cross-departmental support, the Coordinator upholds Lifeline’s commitment to professionalism and integrity.

Felicia-Antoinette Knowles

Chief Executive Officer

Phone: +1 242-603-5046 Ext. 1136

As CEO of Lifeline Insurance Agents & Brokers Ltd., Felicia-Antoinette Knowles is a visionary leader dedicated to transforming the insurance brokerage sector in The Bahamas. With extensive expertise, she emphasizes customer advocacy and operational excellence, ensuring the firm remains an industry leader. Her unwavering commitment to integrity, transparency, and professionalism fosters an environment of trust and empowerment for both employees and clients.

Hope Byer-Wilson

Chief Operating Officer

Phone: +1 242-603-5046 Ext. 1130

Hope Byer-Wilson, as Chief Operating Officer, is committed to optimizing Lifeline Insurance’s operations and enhancing customer satisfaction. With a strong background in insurance brokerage management, she integrates innovative technologies to improve customer experiences and oversees daily operations. Her dedication to team development fosters a culture of excellence and continuous improvement.

Von A Wilson

Director of Finance

Phone: +1 242-603-5046 Ext. 1130

As Director of Finance, Von A Wilson leverages his extensive financial expertise to ensure the company’s growth and profitability.His strategic oversight of financial management, budgeting, and resource allocation supports Lifeline Insurance’s financial stability and market expansion opportunities.

Captain Nelson Bowleg

Director of Assets & Marine

Phone: +1 242-603-5046 Ext. 1134

Captain Nelson Bowleg oversees Lifeline Insurance’s marine assets and insurance products as Director of Assets & Marine. With expertise in marine operations, he develops strategies to mitigate risks, ensure regulatory compliance, and enhance operational efficiency. His collaborative approach strengthens the company’s marine services, ensuring reliability and resilience.

D’Angelo Pearson

Retention Coordinator

Phone: +1 242-603-5046 Ext. 1131

D’Angelo Pearson brings over a decade of experience in insurance and client retention strategies to his role as Retention Coordinator. He focuses on increasing client satisfaction and loyalty by analyzing feedback, monitoring engagement metrics, and developing personalized communication plans. D’Angelo’s dedication to building long-term relationships helps reduce customer attrition and strengthens Lifeline’s reputation as a trusted partner.

Denice Dorsett

Compliance and Administrative Coordinator

Phone: +1 242-603-5046 Ext. 1133

Denice Dorsett ensures Lifeline Insurance adheres to industry regulations while providing essential administrative support across departments. With extensive experience in regulatory compliance and administrative management, she conducts regular audits, updates policies, and trains staff on compliance obligations. Denice’s organizational skills and attention to detail are critical to maintaining the company’s reputation and operational efficiency.

Neka Knowles

Communications Coordinator

Phone: +1 242-603-5046 Ext. 1135

Neka Knowles leverages her expertise in strategic communication and cultural awareness to enhance Lifeline Insurance’s brand visibility and stakeholder engagement. With a Master of Fine Arts in Contemporary Theatre Performance, she brings a unique perspective to crisis communication, policy advocacy, and leadership coaching. Neka’s innovative approaches and storytelling skills help position Lifeline as a forward-thinking and client-focused organization.

Rolston K. Munnings

Sales and Individual Policy Clients Support Specialist

At Life Line Insurance Agents & Brokers Company Ltd., we are excited to welcome Rolston K. Munnings to our team as our Sales and Individual Policy Clients Support Specialist. In this vital role, Rolston is dedicated to driving new sales and providing exceptional support to our individual policy clients. With a strong focus on leveraging IT solutions, he ensures that our clients receive timely and accurate information regarding their insurance needs. Rolston’s commitment to customer service and his expertise in technology will help enhance our clients’ experience and streamline our sales processes. We are thrilled to have him on board as we continue to deliver excellence in insurance solutions.

Carrol Darville

Senior Customer Service Representative & Wellness Coordinator

Phone: +1 242-603-5046 Ext. 1132

With over 25 years of experience in the insurance industry, Carrol Darville plays a dual role at Lifeline Insurance. As the Wellness Coordinator, she designs and implements programs to enhance the physical and emotional well-being of employees. Carroll organizes workshops, health screenings, and fitness challenges to promote a healthy work-life balance. Her efforts boost employee morale, productivity, and retention, contributing to a more engaged and motivated workforce.